If something is not right you have 10 days from delivery to start a return . The detail is on this page.
What qualifies
We can accept a return if the product is in the condition it arrived in, packaging and invoice included.
- Invoice sent back with it
- All original packaging, labels and small parts
- Unused, in the condition it reached you
Where a return is refused
- Requests raised after the 10 days window closes
- Clearance items marked non-returnable on their product page
- Returns missing their packaging, parts or accessories
- Items damaged after delivery through use, drops or wrong assembly
We do not offer a direct exchange
To be plain about it, we do not offer a direct exchange. A refund and a new order is the route, and it gets you the right item sooner.
Paying for the return
When we got it wrong, we pay to put it right, as long as it is reported inside 48 hours of delivery with video of the unboxing.
A change-of-mind return is yours to arrange and pay for — there is no restocking fee either way.
Your refund
After the return arrives and we have inspected it the refund is released within 7 business days to the method you paid with — UPI payments go back to the same UPI ID; Cash on Delivery orders are refunded by bank transfer to details you give us.
Allow a little extra for your bank to post it, which is out of our hands.
Opening a return
Email [email protected]. If you would rather speak to someone, call +91 9892210607. Send the order number and a line on the fault; add the unboxing video if it arrived damaged Our reply carries the return address and the steps that follow.